Welcome to our club

Dear Guest,
welcome to our Bi Holiday community!

Hospitality is our job, our passion, our way of being.

For more than 40 years, my family’s priority has been to make sure you have an unforgettable holiday, with the comforts of home but in a different, pleasant setting, and above all designed with your needs in mind.

We wish you that these days you will spend in our company will be feelings and experiences to be told because they have been experienced!

This would be our welcome to San Francesco Village, in Caorle, Venice.

Your opinion is essential to us! You will find us willing to listen to your advice, to make your next visit even more truly yours!

Happy Holiday.

Information on your trip

DOWNLOAD REGULATIONS

Check-in and Check-out

Delivery of accommodation units is possible from 5 PM, and for pitches from 12 PM. You can still use the Village services while waiting for your accommodation.

The check-out time for pitches is from 07:00 to 12:00 and for accommodation units from 07:00 to 10:00. Keys must be returned to the Information Office.

Terms of payment

The final payment of the stay should be made within 3 days from the date of arrival. According to the Fiscal Decree 2019: the threshold for cash payment is 1,999.95.

Payment must be made at the Reception office or at the cashier’s desk with credit or debit cards. American Express is not accepted. For complex bills please go to the cashier.

Silence hours

13:00 (01PM) – 15:00 (3PM) Saturday excluded
24:00 (12AM) – 07:00 (7AM) Every day

Please, remember that during these hours it is not permitted to enter/exit or circulate within the Village with cars and motorbikes. All activities that may disturb other guests in the village should be avoided.

Cleaning service

Bed linen and towels will be changed on Friday mornings between 08:30 and 11:00 on a minimum stay of 2 weeks. Please, leave the used linen on the table on the outside terrace.

Useful numbers

SOS telephones highlighted on the emergency map are available to guests for reporting internal emergencies.

Single emergency number

112

Reception office

For any needs, please contact the 24-hour Reception office or call the telephone number +39 0421 298310.

FAQ

General information

How can I cancel a reservation?

A cancellation request must be sent in writing (e-mail, fax or registered letter) within the prescribed time limit.

Is Wi-Fi free of charge?

Yes, the Wi-Fi service is free.

Is air conditioning free of charge?

Most of our units include 30 hours of air conditioning. Unless specified, 30 hours are always included.

Is linen included in the price?

A kit including towels and bed linen is included for each guest. The first supply is always included; for stays longer than 2 weeks an intermediate change is also included.

Can I use the grill in the Village?

It is possible to use the grill as long as it is electric or operated with a gas cylinder of max. 5 kg. It is not possible to use wood or charcoal grills.

    Is it possible to rent bikes?

    Yes, it is possible at the bazaar located next to the Reception office.

    Is there a charging station for electric cars?

    Upon your arrival, you will find the brand new PALINA charging stations with TYPE 2 plugs for charging cars and three additional charging points for electric bikes.

    Can I have a second car?

    Parking a second car inside the Village is a paid service. The second car must necessarily be parked in the shared car park located near the information office. It is not always possible to have a second car inside the Village due to limited availability.

    Information for those travelling with pets

    Is it possible to stay anywhere with my pet?

    No, there are designated areas and units. Not all pitches and units are intended for accommodation with your pet. For this reason, it is important to mention the presence of a dog or cat (pet) when booking.

    Can I still access the beach with my dog?

    The beach dedicated to guests with pets is the BiDog Beach and is accessible by prior reservation for a fee. Bathing is permitted from 1 PM to 3 PM and from 6 PM to 10 AM of the following morning.

    Information on accommodations

    At what time can I access my unit?

    Accommodation units are available from 5 PM. You will still be able to use the Village services while waiting for your accommodation.

    What time should I leave the unit?

    You should leave the accommodation unit by 10 AM.

    Is it possible to have a cot?

    You can rent a cot at a cost of €5 per night. The service is available while stocks last.

    Information on the campsite

    What time can I access the pitch?

    You can access your pitch from 12:00 noon onwards.

    What time should I vacate my pitch?

    You can access your pitch from 12:00 noon onwards.

    Is it necessary to book pitches in advance?

    It is not mandatory to book in advance, however it is advisable.

    What can I set up on my pitch?

    Only one caravan or, alternatively, one camper van or tent may be set up on each pitch in addition to one vehicle (car or motorbike).

    The use of a small ‘accessory’ tent (Canadian, igloo, etc.) is only permitted after authorisation from the Management.

    Can I hang a hammock from the trees?

    No, you cannot hang objects (cables) from trees.

    For your safety

    Sanitisation and disinfestation

    Offices and common areas are equipped with anti-droplet barriers and have alcohol-based disinfectant gel dispensers.
    All contact surfaces and floors are sanitised with sanitising detergents. Bed linen and bathroom sponges are sanitised in accordance with current prevention regulations.

    Periodic disinfestations against mosquitoes, parasites and bedbugs are carried out. You will find the calendar on the Village notice boards.

    Lifeguard

    There are lifeguards at the beach towers on the beach, operated by the Village. There is a defibrillator in the central beach tower to ensure timely first aid without delay.

    The red flag indicates dangerous bathing due to bad weather or the absence of a lifeguard service.
    The yellow flag indicates that the beach parasols must be closed and invites swimmers to pay attention.
    The white flag, on the other hand, indicates the presence of the lifeguard service and therefore the possibility of safe bathing.

    Physician

    There is a medical service, for a fee, available daily; equipped to treat wounds and burns, measure blood pressure and provide initial assistance for the most common travel illnesses. The medical clinic is located near the supermarket. A defibrillator is available to ensure timely first aid without delay.

    Hospital, veterinarian and paediatrician

    To contact a veterinarian or paediatrician or for information on the nearest hospital, please go to the Information office or the Reception office.

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