Cancellation Policy

Booking and cancellation conditions

It is necessary to book a rental unit or pitch in advance. Reservations can be made via our website, email or phone. In order to confirm a reservation, a deposit of 50% of the total amount is required in advance; this includes any administrative fees. Upon receipt of the deposit, guests will receive a booking confirmation via email with the corresponding conditions of their stay.

Arrival behind schedules must be announced to Villaggio San Francesco as soon as possible and however, as for the anticipated departures, the booked period must be fully paid.

Booking conditions 2025

The Management reserves the right to assign or change the accommodation or pitch number based on needs.

It is possible, for a fee, to reserve a specific pitch number, but not for accommodations.

  • Cost of reserving a specific pitch number (non-refundable):
    • €100 for stays with arrivals between the opening and June 30, and between September 1 and closing.
    • €200 for stays with arrivals between July 1 and August 31.

Preferences will be noted in the system, but they are not guaranteed, and the Management reserves the right to assign or change the accommodation or pitch number if necessary.

Minimum stay for 2025

The terms of reservation with the minimum stay for the 2025 will be as follows:

  • From April 16 to May 17 and from September 13 to October 06: minimum stay of 2 nights.
  • From May 17 to June 14: minimum stay of 3 nights.
  • From June 14 to July 12 and from August 31 to September 13: minimum stay of 5 nights.
  • From July 12 to August 30: minimum stay of 7 nights (Saturday to Saturday).


Exceptional stays

In high season, the minimum stay is 7 nights and the arrival days depend on the accommodation chosen.

Some accommodations have specific arrival and departure days: Sunday to Sunday, Friday to Friday or in the Free Zone, where you can book from Monday to Thursday.

  • Arrival only on Fridays:
    • Lodge Premium Sea Breeze
    • Lodge Prestige Lilac
  • Arrival on Saturday only:
    • Lodge Prestige Roses
    • Lodge 5
    • Lodge 4
  • Units with arrival on Sunday only:
    • Lodge Deluxe Suite Sea View B&B
    • Lodge Deluxe Sea View
    • Lodge Prestige Daisy

Pitch booking with ACSI or ADAC

If you book at a reduced price with an ACSI or ADAC card, you will be able to choose from our popular Belvedere pitches. It is not possible to choose the pitch number.


Cancellation Conditions 2025

Cancellations or booking modifications must be made in writing via registered letter, fax, or email.

  • Cancellation deadlines:
    • Between the opening and June 30: at least 10 days before arrival.
    • Between July 1 and August 31: at least 15 days before arrival.
    • From September 1 to closing: at least 10 days before arrival.

If the cancellation or modification is made within the indicated deadlines, the full deposit will be refunded, excluding administrative fees. If the cancellation is not communicated within these deadlines, the entire amount paid will be retained as a penalty, with no refund. The valid date will be the postmark for letters or the receipt date of the fax or email.

Free cancellation up to one day before arrival

Cancellation is free of charge up to the day before arrival only by decision of the management and for important reasons.

Cancellation form

Terms of payment

Payments can be made by 4 December by bank transfer or credit card.

Tourist tax

The price indicated in the booking confirmation does not include the tourist tax.

Tourist tax amounts to

  • € 1.50 per person per day up to 10 consecutive nights (village)
  • € 1.30 per person per day up to 10 consecutive nights (residence).

Children between 0-11 years old are exempt from paying the tourist tax.

Any applicable administrative fee is not refundable.

In the case VAT rates change, the prices may be subject to a slight variation.

Beach service terms and conditions

The beach service reservation is subject to the same reimbursement conditions as the accommodations’ reservation.

The service is non-refundable for adverse weather conditions that make it impossible to use the beach during the reserved period.

The beach seat reservation is considered confirmed once the payment has been completed.

B&B terms and conditions

For some types of accommodation it is included or it is possible to book the B&B service, (accommodation + breakfast).

The B&B service is offered at the Tukan Restaurant and at the Maxim Restaurant and is provided while stocks last.

For more information on the different kinds of accommodations, visit the dedicated page.

Official Rules of the San Francesco Village

House rules and more information on rental terms are available on the following link: San Francesco house rules.