Booking and cancellation conditions
It is necessary to book a rental unit or pitch in advance.
Reservations can be made via our website, email or phone.
In order to confirm a reservation, a deposit of 30% of the total amount is required in advance; this includes any administrative fees.
Upon receipt of the deposit, guests will receive a booking confirmation via email with the corresponding conditions of their stay.
The Management reserves the right to allocate and change the number of the accommodation or the pitch according to needs.
The number of the assigned accommodation unit and/or pitch will only be communicated upon check-in.
The possibility of booking a specific number of accommodation unit or pitch is available at an extra charge.
The cost of such a service is non-refundable and is set at:
– € 100 for stays with arrival between the opening date and 30 June;
– € 200 for stays with arrival between 1 July and 31 August.
The terms of reservation with the minimum stay for the 2022 will be as follows:
from 28/04 to 28/05 & 10/09 to 03/10 2 nights
from 28/05 to 18/06 3 nights
from 18/06 to 06/08 & 27/08 to 10/09 5 nights
from 06/08 to 27/08 7 nights (from Saturday till Saturday except Apt. Standard zone Penelope e Apt. Mini Penelope)
Sky Room min. stay 3 nights for the whole season.
CANCELLATION POLICY 2022
The cancellation of a reservation shall be submitted by email, fax or registered letter. For stays with arrival date between:
- Resort Opening and 08/07: within 7 days prior to arrival
- between 09/07 and 27/08: within 10 days prior to arrival
- from 28/08 till Resort Closing: within 7 days prior to arrival
If the cancellation of the reservation is completed within the above-mentioned time limits, the entire amount of the deposit will be reimbursed, with the exception of the administrative fees. Guests who have paid the deposit via PayPal will be reimbursed the same amount minus the commission.
In the event that the cancellation is not received within the time limit, the entire deposit will be considered as a penalty; therefore, no reimbursement can be claimed.
Free cancellation up to one day before arrival
In case of cancellation due to grave causes or healthcare status, the cancellation is free up to a day before your arrival.
Terms of payment
The stay must be fully paid within the first 3 days of arrival.
Accepted payment methods are:
- cash up to a maximum of € 1999,95
- Visa and MasterCard credit cards
- Debit cards.
Online payment with instalment payments (Stripe)
When booking, we require a payment of 30% of the total amount of the stay.
The remaining amount will be divided into 2 monthly instalments, whereby the last instalment is due 7 days before your arrival.
The booking is NOT REFUNDABLE.
This service is provided for stays of at least 7 nights, for bookings made at least 40 days before the selected arrival date.
This service is not available for bookings of pitches or beach service, and for bookings made until 27/08.
This service is subject to an additional booking fee of € 45.00.
Cheques and American Express are not accepted.
The price indicated in the booking confirmation does not include the tourist tax.
Tourist tax amounts to € 1.20 per person per day up to 7 consecutive nights.
Children between 0-11 years old are exempt from paying the tourist tax.
Any applicable administrative fee is not refundable.
In the case VAT rates change, the prices may be subject to a slight variation.
House rules and more information on rental terms are available on the following link: San Francesco house rules.
Beach service terms and conditions
Beach bookings are non-refundable. The beach reservation is confirmed once the payment has been successfully made.