Village safety

Plan your holiday safely!

We at Villaggio San Francesco have always been attentive to safety. We are prepared to make your holiday even more serene and smart.

Upon your arrival you will be able to use the official BI4YOU app: it gives you the possibility to access all the activities of the village, even on your mobile phone!

We answer your questions about safety

Currently there is an obligation to wear the mask when you are outside the delimited areas of your accommodation unit or pitch and in always when it is not possible to guarantee the interpersonal distance of 1 meter (unless you’re members of the same family or while you are practicing physical activity).

Upon your arrival

The reception and information office are equipped with anti-droplet screens.
An alcohol-based disinfectant gel dispenser is available in all offices.
Sanitizing
gel dispensers are available in all common areas.

Your accommodation unit

Before your arrival, the floors are sanitized with chlorine-based sanitizing cleaners.

All contact surfaces such as, for example, handles and switches are sanitized with alcohol-based sanitizing detergents.

All relevant sanitizing measures applied during the cleaning of air conditioning and heating filters will be noted in a special register.

The bed linen and the bathroom sponges are sanitized in compliance with the current prevention regulations.

Your pitch

The safety distance is ensured within the large pitches. When positioning the equipment, it is important to respect at least 3 meters of distance from the open side (access door of the camper, caravan or tent) to those located in the nearest pitches.

Beach

We arranged the beach umbrellas in a way to guarantee greater privacy.

The access to the beach will be regulated, in order to allow you to access our beach in complete safety. It is recommended to book your place in the equipped area of the beach in advance. In the free areas each umbrella will have 10sqm at disposal.

At least 1 meter of distance must be maintained between beach equipment if they are not placed in the area of the beach umbrella. The equipment will be sanitized every time a person/family finishes to use it.

Disinfectant gel dispensers will be available near the beach access.

Swimming pools

The parameters of the pools will be constantly monitored with a frequency that cannot exceed two hours while the limits of the free active chlorine parameter in the pool will be between 1.0 – 1.5 mg/l; combined chlorine ± 0.40 mg/l; pH 6.5 – 7.5. Periodically, chemical and microbiological analyses will be carried out by special laboratories.

The space available inside the pools will be 7 square meters of water surface per person, in the solarium areas it will be 7 square meters of floor area per person.

The sun beds will be positioned at least 1.5 meters away from people not belonging to the same family and will be sanitized every time a person finishes to use it.

There is an obligation to take a shower before entering the pools.

Disinfectant gel dispensers will be available near the entrances of the swimming pools.

Animation

Our fantastic animators will always be with you.

Our app and our staff will give you the possibility to make a reservation and take part in our events, this way you will be able to participate in the events avoiding queues and gatherings.

The main activities will be accessible through the app and our social channels.

Restaurants and bars

You can choose to book our tasty dishes directly from your smartphone and have them delivered to your accommodation/pitch or use your smartphone to book a table.

Food and drink establishments are constantly ventilated. The tables are placed in such a way that at least 1 meter between people sitting on different tables is ensured.

An alcohol-based sanitizing gel dispenser is provided in all food and drink establishments, which can be used by both guests and staff members.

The dishes are served by waiters directly at the tables. Other food can be served with adequate equipment by waiters with masks and gloves.

Glasses, plates and cutlery are washed in the dishwasher with special detergents. The washing temperature is such that it guarantees the inactivation of viruses.
The correct washing of the tablecloths is guaranteed by the professional laundry ensuring the prescribed sanitation standards.

All restaurants have positioned most of the tables outdoors. In bars, consumption at the bar is allowed, maintaining an interpersonal distance of at least 1 meter from other customers.

Common areas

The floors are sanitized daily with chlorine-based sanitizing cleaners.
Handles, keypads and other surfaces are sanitized with alcohol-based sanitizing cleaners.
The common bathrooms are sanitized by the staff several times a day with chlorine-based sanitizing cleaners.
Any extraordinary sanitization operations are noted in a special register.

Hand sanitizer gel dispensers will be available inside the toilets. The spacious rooms and the presence of many windows guarantee the constant ventilation of the toilet.

Shops

Depending on the size of the shops, access rules are provided to ensure the distance of at least 1 meter between people inside. Disinfectant gel dispensers will be available near the entrances.

 Wellness areas

Access to the wellness areas is specially defined in order to guarantee maximum safety conditions. If you wish, you can book your fitness activities directly from your smartphone.

The floors are sanitized daily with chlorine-based sanitizing cleaners.
Handles, keypads and other surfaces are sanitized with alcohol-based sanitizing cleaners.

Our staff

All staff will use the mask whenever it is not possible to keep the distance of at least 1 meter from other people. Upon their arrival to the premises, their temperature will be measured and all staff members whose body temperature exceeds 37.5° will not be allowed.

The staff changing rooms are cleaned daily. All the surfaces are carefully cleaned with water and detergent, and then disinfected.

Enter and exit

We have provided different entry and exit routes, in order to guarantee maximum safety.

Offices

You can contact our offices for everything you need. You can do it by:

  • phone
  • video call (with the app)
  • going to the reception.

In case of necessity

If necessary, you can contact our medical unit.